faq
FAQ’s
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faq
Frequently asked question
Getting Started
1. What languages do you translate?
At Global Doc Translations, we specialize in translating over [number] languages worldwide, ensuring your message resonates authentically across cultures.
2. How do you ensure translation quality?
Quality is our cornerstone. Our native-speaking translators and rigorous QA processes guarantee accuracy, cultural sensitivity, and clarity in every translation.
3. What types of documents do you translate?
From legal contracts to technical manuals and marketing materials, we handle diverse documents with industry-specific expertise and precision.
4. Are your translations certified?
Yes, our certified translations meet official requirements for legal, immigration, and academic purposes, providing assurance of accuracy and authenticity.
5. What is your typical turnaround time?
Turnaround times vary based on project complexity. We strive for efficiency without compromising quality. Contact us for a personalized estimate.
Account & Billing
1. What payment methods do you accept?
We accept various payment methods for your convenience, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please contact us if you have specific payment inquiries.
2. Can I request a quote before placing an order?
Absolutely! We encourage you to request a quote beforehand. Fill out our online form with details about your project, and our team will provide a detailed estimate promptly.
3. How are translation fees calculated?
Translation fees are typically calculated based on factors such as language pair, document type, word count, and turnaround time. Our pricing is transparent, and we strive to offer competitive rates.
4. Is my billing information secure with Global Doc Translations?
Yes, we prioritize the security of your billing information. We employ industry-standard encryption protocols and secure technologies to safeguard your data at all times.
5. Do you offer refunds?
Refunds are considered on a case-by-case basis. If you believe you are eligible for a refund, please reach out
Troubleshooting
1. I'm having trouble accessing my account. What should I do?
If you’re experiencing difficulty accessing your account, first ensure that your login credentials are correct. If the issue persists, use the ‘Forgot Password’ link on the login page to reset your password. For further assistance, contact our support team at contact@globaldoctranslations.com or 021 3456 789
2. My translated document has errors. What should I do?
We apologize for any inconvenience caused. Please contact us immediately with details about the errors. Our quality assurance team will review the issue promptly and rectify any discrepancies as quickly as possible.
3. The translation isn't meeting my expectations. How can we resolve this?
Your satisfaction is important to us. Please communicate your concerns to our customer service team. We will work closely with you to understand your requirements and ensure that revisions are made to meet your expectations.
4. How do I track the status of my translation project?
You can track the status of your translation project by logging into your account on our website. Once logged in, navigate to the ‘My Projects’ or ‘Order History’ section, where you can view the current status and any updates regarding your project.
9. How do you handle confidential information during translations?
We prioritize the confidentiality and security of your information. Our translators adhere to strict confidentiality agreements, and we utilize secure technologies to protect your sensitive data throughout the translation process.
